Online service order form

Safe and convenient commissioning!

The online service request form allows you to access a wide range of our services securely and conveniently, and to report faults 24/7. Whether or not you have a Service Contract.

Please complete the following form in full so we can process your enquiry as quickly as possible.

Client information

Client and invoice recipient

Please give us the correct invoice address. If the invoice is to be sent to a central address in your company, please enter it here. Invoicing to third parties is not possible. A subsequent change to the invoice will be charged at EUR 25.

Contact person for this order

Contact person on site to rectify faults

Building information

Details of the building (object)

Details of the system*

You can find the serial number on the system, the contract confirmation or on a previous service order, for example.

e.g. entrance / exit, floor, door number

Please describe the fault

An additional Same Day Service surcharge applies for same day execution. The additional Same Day Service surcharge is: 180.50 € net + 34.30 € VAT (19%) 214,80 € gross

Please note:

Online service requests that customers wish to have carried out by a service technician on the day the request is made must be received by GEZE Service by 14:30 on working days. Furthermore, online requests submitted between 14:30 on Friday and midnight on Sunday will not be processed until the following working day. Our service staff are available outside normal working hours and on Sundays and public holidays via the GEZE 24-hour service hotline. GEZE 24-hour service hotline: +49-1802-9233-92 (€0.06 per call from all German networks).

GEZE Service will record the cause of the fault and any associated warranty claim against GEZE or GEZE Service on site. Please provide us with your proof of purchase.

If the cause lies outside the warranty obligation of GEZE or GEZE Service, you will be invoiced for the costs of the inspection, including travel costs. If a warranty claim can already be ruled out in advance (e.g. claim already time-barred, on-site inspection excludes a material defect), we hereby inform you that the fault can be rectified directly at your expense (if it can be rectified directly). GEZE Service is entitled to scrap defective products, which are removed for the purpose of checking any warranty claims, independently and at its own expense, without the need for separate approval. I hereby confirm today that I agree to relinquish ownership of the product to be checked.

GTC and Newsletter Consent

I have read and accept the Terms and conditions and the Privacy Policy.

Confirm terms and conditions

Yes, I would like to receive GEZE News from the GEZE corporate group via e-mail, and I hereby grant my approval to process my data provided here for this purpose. This approval can be revoked at any time with future effect by clicking the Unsubscribe link in every e-mail.
* Mandatory fields

Please note:

Online service contracts, which can be completed by a service technician on the same day they are reported upon request, must be received by GEZE Service before 2.30 pm. In addition, our service technicians will process online notifications received from 2.30 pm on Friday through to 12.00 midnight on Sunday on the following Monday. Our service employees are also available to help you during normal working hours and on Sundays and public holidays via the GEZE 24h emergency hotline.

GEZE 24h Service Hotline: +49-1802-9233-92 (€ 0.06 per call from all German networks)

* Offer not intended for consumers